Westchester Courier

Privacy Policy
Effective Date: August 30, 2026

At Westchester Courier & Delivery Service, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect
We collect personal information necessary to execute parcel deliveries and improve our services:
- Account Data: Name, email address, phone number, and password created during account registration.
- Delivery Data: Sender and recipient names, delivery addresses, contact numbers, package weight, and delivery instructions.
- Location Information: Real-time GPS location data from drivers and app users during active package dispatch and delivery tracking.
- Payment Information: Transaction details, billing address, and payment method authorization (processed securely via encrypted gateways).
- Technical & Analytics Data: IP address, device model, operating system, app usage metrics, and log data.

2. How We Use Your Information
We use the collected information for the following purposes:
- Processing, dispatching, tracking, and delivering your parcels.
- Sending real-time delivery notifications, SMS alerts, and order receipts.
- Providing customer support and resolving delivery issues or claims.
- Optimizing driver routes, platform functionality, and service safety.
- Complying with legal regulations, tax obligations, and law enforcement requests.

3. Real-Time Location Data Usage
Our app accesses location data in the background and foreground during active delivery jobs. This enables real-time parcel tracking for customers and optimal driver dispatching. Location tracking can be managed via device permissions at any time.

4. Information Sharing & Disclosure
We do not sell your personal data. We only share necessary information with:
- Assigned Courier Drivers: Sharing delivery addresses, recipient contact info, and special parcel notes to complete shipments.
- Third-Party Service Providers: Trusted partners who process payments, send SMS alerts, or host cloud infrastructure.
- Legal & Regulatory Authorities: When required by court order, law, or to protect the safety and rights of Westchester Courier users.

5. Data Security
We implement industry-standard encryption (SSL/TLS), access controls, and secure servers to protect your data from unauthorized access, loss, or alteration.

6. Your Rights & Choices
- Access & Update: You can view and modify your account details anytime in the app settings.
- Data Deletion: You have the right to request the deletion of your account and personal data by contacting our support team.
- Communication Preferences: You can opt out of promotional messages while continuing to receive essential order alerts.

7. Contact Us
If you have any questions or privacy concerns, please reach out to our Privacy Officer:
Email: privacy@westchestercourier.com
Address: Westchester Courier Services, Brewster, New York 10509 United States